Shipping

At Luxartis, we know how important it is for you to receive your orders quickly and safely. That is why we do everything possible to offer you reliable, flexible delivery options tailored to your needs. Whether you are in Metropolitan France, Switzerland, Belgium, Europe, or outside the EU, we offer you different solutions to receive your purchases according to your preferences.

Below you will find all the information regarding delivery options, times, costs, and services available for each destination.

Delivery Options Details

Delivery Type	Timeframe	Cost
Delivery to Pickup Point (France) Chronopost	4 to 6 days	FREE
Home delivery (France) Chronopost	48/72h	9,90€ (FREE from 200€ purchase)
Home delivery (Switzerland) DHL	5 to 6 days	24,99€
Home delivery (Europe) DHL	5 to 6 days	12,90€
Delivery (USA) DHL	4 to 5 days	49,99€
Delivery (United Arab Emirates) DHL	4 to 5 days	49,99€

 

Delivery fees are free to pickup points for any order placed in France (parcel tracking available). 

Order Processing Times

Processing Time

• Average Timeframe : Orders are generally processed and shipped within 24 hours, on business days after payment confirmation.
• Order Before 12:30 PM : For orders placed before 12:30 PM, we guarantee same-day order processing, ensuring you a fast delivery.

Exceptions

• High Activity Periods : During sales periods, year-end holidays, or other special events, processing times may be slightly longer due to the high volume of orders. In these cases, we do our best to minimize delays and keep you informed in real time.
• Other Circumstances : Delays may also occur due to unforeseen conditions (e.g., transport issues, extreme weather conditions). We will inform you immediately of any potential delay.

 

Order Tracking

Notification and Tracking

• Email Updates : At each stage of your order, you will receive an email notification to keep you informed of its status. Here are the steps you will follow:
• Preparation : You will be informed when your order is being prepared.
• Shipment : You will receive an email as soon as your order has been shipped from our warehouse.
• Drop-off at Relay Point : If you chose delivery to a relay point, you will receive a notification once your order has been dropped off at the selected relay point.
• Delivery : Finally, you will be informed when your order has been successfully delivered.
• Track Your Order in Real Time : You can track the progress of your order at any time using the following link: Track my order. This link will allow you to see the stages of your order from shipment to delivery.

Delivery Policy

Delivery Address

For home deliveries, you can change your address via the tracking link within 10 minutes after your order is confirmed.

• Importance of Accuracy : It is essential to provide a correct and complete delivery address when placing your order. An incorrect or incomplete address can cause delays or delivery failures.

• Consequences of an Incorrect Address :
• If the provided address is incorrect, the carrier may contact you to confirm or correct the address before proceeding with the delivery.
• You can also check the status of your delivery via online tracking or contact the carrier directly for any necessary corrections.

Recipient Absence

• New Delivery Attempt : If you are absent during delivery, the carrier will generally attempt a new delivery the following day, except for deliveries made by Colis Privé.
• Deliveries with Colis Privé : In case of absence, your package will be directly dropped off at a relay point or a secure location, depending on available options, and you will be informed by email or SMS.
• Drop-off at Relay Point : If the new attempt fails or home delivery is not possible, your package will be dropped off at a nearby relay point or post office, where you can pick it up at your convenience.
• Notification : You will receive an email notification with details of the new delivery attempt or where your package has been left.

Delivery Delays

• Possibility of Delays : Although we do everything possible to meet the indicated delivery times, delays may occur due to unforeseen circumstances, such as adverse weather conditions or periods of high activity.
• Steps in Case of Delay :
• If a delay is anticipated, we will inform you by email as soon as possible.
• In case of prolonged delay, you can also check your order tracking online or contact our customer service for assistance.

 

Customs Duties and Taxes (for international deliveries)

Customer Responsibility

• Customs Duties and Taxes : For orders delivered outside the European Union, additional customs duties and taxes may apply. These fees are determined by the local customs authorities of the destination country and are the customer's responsibility.
• Payment of Fees : Payment of these fees is necessary for your order to be cleared through customs and delivered. We are not responsible for these fees and they are not included in the total price of your order when purchasing on our site.

Fee Estimate

• How to Estimate Fees : Customs duties and taxes vary depending on the destination country, the order value, and the type of products ordered. To estimate these fees, we recommend consulting your country's customs website or using specialized online tools.
• Recommended Resource: To learn more about additional fees upon delivery of your package, you can consult this official document: Online Shopping: Do I Have to Pay Additional Fees Upon Delivery of My Package?

 

Delivery Issues

• Missing or Delayed Delivery

If you have not received your order within the announced time frame, we recommend following these steps:

1. Check the Tracking : Check your order tracking via the link provided in the shipping confirmation email to see the current delivery status.
2. Contact the Carrier : If the tracking shows a delay or problem, you can contact the carrier directly for more information.
3. Contact Us : If you cannot resolve the issue with the carrier, or if the order seems lost, please contact our customer service. We will do our best to locate your package or arrange a new shipment.

• Damaged Items

If an item arrives damaged, please follow the steps below:

1. Take Photos : Take clear photos of the damaged item as well as the packaging.
2. Contact Customer Service : Send an email to our customer service with photos, your order number, and a description of the damage.
3. Reporting Deadline : Please report any damaged item within 7 days after receiving the order. After this period, we may not be able to process your request.

• Delivery Error

If you receive an incorrect item or if your order is incomplete, here is what you should do:

1. Check Your Order Confirmation : Make sure the error does not come from incorrect information in your order confirmation.
2. Contact Customer Service : If the error is on our part, please contact us immediately with the order details and information about the received items (clear photos of the items as well as the packaging).
3.  Return or Replacement : Depending on the case, we will arrange the return of the incorrect item and send the correct product or complete your missing order.

Contact Us

• Contact Information :
• Email : contact@luxartisstore.com
• Opening Hours : Our customer service is available Monday to Friday, from 10:00 AM to 4:00 PM.
• Quick Response : We strive to respond to all inquiries within 24 to 48 hours (excluding weekends and holidays).