FAQs
Find answers to the most frequently asked questions about shipping, returns, artwork, and our services here.
Delivery and Return
Everything you need to know before ordering.
What delivery options are available?
Standard delivery is free in France for purchases over €75, with an average delivery time of 2 to 3 working days.
When will my order be shipped?
Orders are typically prepared and shipped within 24 to 48 business hours. You will receive a confirmation email with a tracking link as soon as your package is on its way.
How do I track my delivery?
Upon shipment, a tracking number will be sent to you by email. This will allow you to track the progress of your delivery in real time.
Is the artwork well protected during transport?
Yes. Each sculpture is packaged in reinforced packaging to ensure its safety during shipping. We pay special attention to the protection of our pieces.
Are returns free?
Return shipping costs are the customer's responsibility, except in cases of error on our part or damaged product upon receipt. Please contact us before any return.
Can I return a work if I am not satisfied?
Yes. You have 14 days after receipt to return the work, without providing a reason. The work must be returned in its original packaging and in perfect condition.
Why is delivery more expensive to Switzerland, the USA or Dubai?
Deliveries outside the EU involve significantly higher transport costs, as well as specific customs formalities and insurance.
We offer real-time rates to ensure fast, safe, and professional service in all geographic areas.
Production
Discover every detail of our products.
How are Luxartis crumpled paintings made?
Each piece is handcrafted in our workshop in France. The artwork is printed in high definition, then creased, textured, and resinated by hand for a unique, three-dimensional effect.
Is each work truly unique?
Yes, each sculpture is produced in a single copy, signed, numbered, and accompanied by a certificate of authenticity. There are no mass-produced reproductions.
What is the format of the works?
Dimensions are indicated on each product sheet. If you have a specific need, we can also consider a custom order.
Can colors or creasing vary?
Yes, as each piece is manually creased and finished, slight variations may occur. This ensures the unique and artistic character of each piece.