Refund conditions
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition as when you received it, unworn or unused, with tags and in its original packaging. You will also need the receipt or proof of purchase.
To make a return, you can contact us at the following address: contact@luxartisstore.com. Please note that returns must be sent to the following address: 27 Quai de Lorraine, 11100 Narbonne
If your return is accepted, we will send you a return shipping label, along with instructions on how and where to send your package. Items returned without prior return request will not be accepted.
You can always contact us with any questions regarding returns at contact@luxartisstore.com.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can assess the problem and address it.
Exceptions or non-returnable items
Certain types of items cannot be returned, such as perishable products (such as food, flowers, or plants), custom-made products (such as special orders or personalized items), and personal care products (such as beauty products). We also do not accept returns of hazardous products, flammable liquids, or gases. Feel free to contact us with any questions or concerns regarding a specific item.
Unfortunately, we do not accept returns of promotional items or gift cards.
Exchanges
The quickest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for a new item.
14-day cooling-off period in the European Union
Notwithstanding the above, if the goods are shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
Refunds
We will inform you as soon as we have received and inspected your return, and we will let you know if the refund has been approved or not. If the refund is approved, you will be automatically refunded to your original payment method within 10 business days. Please remember that processing and displaying the refund by your bank or credit card company may take some time.
If more than 15 business days have passed since the approval of your return, please contact us at contact@luxartisstore.com.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition as when you received it, unworn or unused, with tags and in its original packaging. You will also need the receipt or proof of purchase.
To make a return, you can contact us at the following address: contact@luxartisstore.com. Please note that returns must be sent to the following address: 27 Quai de Lorraine, 11100 Narbonne
If your return is accepted, we will send you a return shipping label, along with instructions on how and where to send your package. Items returned without prior return request will not be accepted.
You can always contact us with any questions regarding returns at contact@luxartisstore.com.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can assess the problem and address it.
Exceptions or non-returnable items
Certain types of items cannot be returned, such as perishable products (such as food, flowers, or plants), custom-made products (such as special orders or personalized items), and personal care products (such as beauty products). We also do not accept returns of hazardous products, flammable liquids, or gases. Feel free to contact us with any questions or concerns regarding a specific item.
Unfortunately, we do not accept returns of promotional items or gift cards.
Exchanges
The quickest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for a new item.
14-day cooling-off period in the European Union
Notwithstanding the above, if the goods are shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
Refunds
We will inform you as soon as we have received and inspected your return, and we will let you know if the refund has been approved or not. If the refund is approved, you will be automatically refunded to your original payment method within 10 business days. Please remember that processing and displaying the refund by your bank or credit card company may take some time.
If more than 15 business days have passed since the approval of your return, please contact us at contact@luxartisstore.com.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition as when you received it, unworn or unused, with tags and in its original packaging. You will also need the receipt or proof of purchase.
To make a return, you can contact us at the following address: contact@luxartisstore.com. Please note that returns must be sent to the following address: [INSÉRER L’ADRESSE DE RETOUR]
If your return is accepted, we will send you a return shipping label, along with instructions on how and where to send your package. Items returned without prior return request will not be accepted.
You can always contact us with any questions regarding returns at contact@luxartisstore.com.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can assess the problem and address it.
Exceptions or non-returnable items
Certain types of items cannot be returned, such as perishable products (such as food, flowers, or plants), custom-made products (such as special orders or personalized items), and personal care products (such as beauty products). We also do not accept returns of hazardous products, flammable liquids, or gases. Feel free to contact us with any questions or concerns regarding a specific item.
Unfortunately, we do not accept returns of promotional items or gift cards.
Exchanges
The quickest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for a new item.
14-day cooling-off period in the European Union
Notwithstanding the above, if the goods are shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
Refunds
We will inform you as soon as we have received and inspected your return, and we will let you know if the refund has been approved or not. If the refund is approved, you will be automatically refunded to your original payment method within 10 business days. Please remember that processing and displaying the refund by your bank or credit card company may take some time.
If more than 15 business days have passed since the approval of your return, please contact us at contact@luxartisstore.com.
1. Reflection Period: You have a period of 14 days after receiving your product to request a return or refund. Beyond this, no claims will be accepted.
2. Cancellation within 24h : If you change your mind within 24 hours of your order, we will issue a full refund. Orders are only processed after 24 hours to allow for corrections and cancellations.
3. Return Conditions : The returned item must be new, unused, and in its original packaging. Some items, such as intimate products, sanitary items, or gift cards, are not eligible for return.
4. Return Procedure: Contact us with your order number at contact@luxartisstore.com. We will provide you with a return address as well as a return slip. You must send the product directly to the indicated address, and you also have the option to provide us with proof of shipment (postal receipt or other). In some cases, an inspection of the product may be necessary before the refund. Our returns are free, eliminating any concerns related to return shipping costs.
5. Damaged Items : If you receive a defective product and want a refund, a photo of the product is required. If it is not provided, the item must be sent back for inspection.
6. Free Returns : We offer free returns for all products. You don't have to worry about return shipping costs.
7. Refunds : After receiving and validating your return, a confirmation email will be sent to you. If the refund is approved, it will be processed via the original payment method. Bank delays may apply.
8. Sale Items: Only the amount paid during the promotion will be refunded.
9. Exchanges: For defective products, we offer an exchange for the same item. Contact us at contact@luxartisstore.com.
10. Gift Items: If you return an item received as a gift, a voucher for the value of the product will be sent to you. If the gift was not marked as such at purchase, the refund will be sent to the original buyer.
